Refund policy

Shipping, Delivery & Returns Policy

Hose & Bones Graphic Designs, LLC is dedicated to providing high-quality apparel. To maintain our service standards and protect our inventory, we adhere to the following protocols regarding order fulfillment and delivery discrepancies.

I. Order Fulfillment & Chronological Processing

• Processing Timeline: All orders are processed chronologically in the order they are received. Items are typically prepared for dispatch within 7 business days.

• FTC 30-Day Compliance: If we cannot ship your order within our stated timeframe, we will notify you with a revised date. Per FTC regulations, you have the legal right to a full cash refund if you choose not to wait for a delayed shipment.

• Tracking: A shipping confirmation email containing real-time tracking information will be issued immediately once your package has been handed over to the carrier.

II. Order Amendments & Address Accuracy

• Correction Window: Address updates or cancellations must be requested within [e.g., 2] hours of order placement via email at printing@hosenbonesgraphicdesigns.com Please subject “URGENT SHIPPING CORRECTION” in subject line.

• Customer Responsibility: Hose & Bones Graphic Designs, LLC is not liable for packages misdelivered or returned due to incorrect address entry at checkout. If a package is returned to us, the customer is responsible for any secondary shipping fees to facilitate a second delivery attempt.

III. Damaged, Defective, or Poor Print Quality

We stand behind our production standards. If your item arrives with a manufacturing or printing error, we will rectify it immediately.

• Eligible Print Defects: This includes, but is not limited to: poor print quality, significant miscoloring, cracked graphics, blurred imagery, or double-stamped/ghosted images upon receipt of your product.

• Resolution: For verified defects, you may choose between a full cash refund or a replacement of the same item.

• Complimentary Return Shipping: For confirmed defects or damages, Hose & Bones Graphic Designs, LLC will provide a prepaid return shipping label at no cost to you.

• Requirement: You must report the issue within 7 days of delivery and provide clear photographic evidence of the defect and the packaging.

IV. Non-Delivery & Missing Package Protocol

If a tracking status indicates "Delivered" but the package has not been received, a formal verification process is mandatory.

• Replacement-Only Policy: Due to the nature of our apparel products, we do not provide cash refunds for claims of non-delivery. Verified claims are eligible exclusively for a one-time replacement of the original items.

• Mandatory Verification: You must provide an official carrier claim number (from USPS, FedEx, or UPS) within 7 days of the marked delivery date. We reserve the right to refuse any claim of non-delivery that is not accompanied by this proof.

V. Return & Refund Restrictions

• The 30-Day Rule: All sales are considered Final after 30 days from the date of order fulfillment. We do not accept returns or replacement requests beyond this window.

• Condition & Hygiene: Items must be in their original, unwashed, and unworn condition with all tags attached. Due to hygiene standards, returns for swimwear (with liner removed), intimates, or bodysuits are strictly prohibited.

• Standard Returns: For eligible non-defective returns, Hose & Bones Graphic Designs, LLC will provide a prepaid return label. Please note that original shipping fees are non-refundable.

VI. International Shipping & Force Majeure

• Landed Costs: All import duties, taxes, and customs fees are the sole responsibility of the customer and are non-refundable.

• Uncontrollable Events: We are not liable for delays caused by natural disasters, carrier strikes, or government-imposed restrictions.

VII. Claims Summary Table